Benefits HelpLine
Modern medical plans and claims administration are complicated and confusing for most employees. Some employers are able to assist their employees by acting as their advocate during claims disputes. This service is highly valued by employees and important to assessing the customer service performance of your vendors. At the same time, it is time consuming and administrative in nature. It often prevents Human Resources from focusing on long-term strategic initiatives.
Our HIPAA-compliant Benefits HelpLine provides your employees with a knowledgeable advocate to resolve claims disputes. When an employee dials in an internal ticket is generated that allows our team to track resolution of the problem from start to finish. Once in process, we ensure that the employee is continually updated as progress is made. A quarterly activity log provides HR with valuable data to detect trends and topics for future employee communications.
We are health insurance experts and will achieve faster and more accurate results than your employees acting alone. Time spent during the workday resolving insurance problems costs you money. By utilizing our Benefits HelpLine, you will accrue an immediate bottom-line savings for your organization.
